Marble & Ace is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you interact with our website, make reservations, or visit our venue. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, phone, email, or in person. By using our services, you consent to the practices described in this policy. We encourage you to read this document carefully so you understand how your information is handled.
When you make a reservation or submit an enquiry, we collect your name, contact details (email, phone), preferred date and time, and any special requests. We may also collect dietary requirements if you provide them for dining reservations. This information is necessary to process your booking and communicate with you effectively.
We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and time spent on pages. This data is collected through cookies and similar technologies. It helps us improve website functionality and user experience.
If you visit our venue, we may collect information for security and operational purposes, such as CCTV footage and entry logs. CCTV is used to ensure the safety of patrons and staff. Entry logs may record your name and time of visit if required for age verification or event management.
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or managing reservations. These providers are contractually obligated to protect your information and use it only for the services they provide. Examples include website hosting, email delivery, and booking platforms.
We may disclose your information if required by law, such as in response to a court order or government request. We will only disclose information to the extent necessary to comply with legal obligations. We may also disclose information to protect the rights, property, or safety of Marble & Ace, our patrons, or others.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Measures include encryption, secure servers, and access controls. We regularly review our security practices to ensure ongoing protection.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation data is typically retained for 12 months after your visit. CCTV footage is retained for 30 days, unless required for an investigation.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To make a request, contact us using the details below. We will respond to your request within 30 days.
You can opt out of marketing communications at any time. If you have a complaint about our handling of your personal information, you may contact us or the Office of the Australian Information Commissioner (OAIC). To opt out, use the unsubscribe link in emails or contact us directly. OAIC contact details are available at oaic.gov.au.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Marble & Ace features adult-oriented offline poker and card room experiences.
